Kelly Lowe-testimonial

Kelly Lowe Makes It A Point to Make Our Residents Feel Special

Our housekeeping staff is vital to preserving the health and quality of life of our residents. Our cleaning team works hard, every day, to keep our campus clean and to provide our residents, employees, and visitors with a clean, pleasant, and safe atmosphere. For the past two years, Kelly Lowe has been an integral part of that team. Kelly came to us following three years as a housekeeper at the University of Dayton, and although this is her first stint working in a skilled-nursing environment, she has picked up on all the special protocols we are required to follow to maintain proper hygienic conditions. For example, in cases that involve infections, Kelly says that she needs to use bleach when cleaning the room and has to change out everything on her cleaning cart that was in the room as she disinfected it. According to Kelly, “Taking the time to follow the special protocols is important to keeping the residents healthy, which is the most important thing.”

In addition to keeping the residents’ rooms and common areas spick-and-span, Kelly feels that it is important for her to make sure residents know that she cares about them and how they are doing. “I think a personal touch makes all the difference. I don’t just clean around them and pretend I don’t see them there,” she says. “I pay attention to what’s going in their lives, as much as I can, and do my best to make sure they have everything they need. I even say ‘hola’ to my Spanish-speaking residents as a way to make them feel special. These connections are part of what makes us special here … we’re like a family.”

When she’s not at work, Kelly likes to spend her time reading or doing things with her husband and two sons (ages 23 and 17). Every year, she and her extended family of about a dozen people take a vacation together, and she always looks forward to it. This past November, Kelly lost her father to cancer, so their annual vacation took on an even more special meaning. In June, she and her family traveled to Myrtle Beach (one of her father’s favorite destinations) and released 67 balloons on the beach to commemorate his 67th birthday. “It was very special....my dad would have loved it."

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